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How and when will we be notified of downtimes?

By Florian Engel @florian
    2020-05-27 12:06:15.221Z

    If impact stack is down because of maintenance or udpates, how and when will we be notified?

    Solved in post #2, click to view
    • 1 replies
    1. Florian Engel @florian
        2020-05-27 12:12:20.341Z2020-06-02 14:24:39.787Z

        We behave differently depending on a number of scenarios.

        Planned downtime of impact stack

        1. If the downtime is ≤10s we will not announce the downtime in advance.
        2. If the downtime is ≤5min we will send you an email informing you about the planned downtime >1 day in advance
        3. If the downtime is >5min we will inform you via email >2 weeks in advance

        Unscheduled downtime

        Unscheduled downtime will be made public as soon as possible.

        All downtime

        Downtime that is >1 min and other issues that will effect the live environment and have to be fixed by our team should be publicly visible on the statuspage.